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FAQ
Orders and shipping
Do you ship to the UK, Europe and USA?
Yes. Orders are offered across these regions, but product availability may vary by destination.
How long does delivery take?
Delivery times depend on the shipping method, delivery location, customs processing, and the destination country.
Will I have to pay customs duties or import taxes?
Possibly. International orders may be subject to customs duties, VAT, local taxes, or handling fees that are charged by the destination country and are the customer’s responsibility unless the checkout states otherwise.
Can I change or cancel my order?
Orders can usually be changed or cancelled only before email confirmation of the acceptance of the order.
What do I do if I receive an unintended order cancellation email?
Unfortunately there are some circumstances when we need to cancel your order and send you an email. If you still wish to re-order your items, Please contact customercare@arc6.world for clarification.
What if I'm not home when my delivery arrives?
If you choose letterbox delivery, your package will be posted through your letterbox. If your package won’t fit through your letterbox or if you choose signed for delivery and you’re not in when the delivery is made, a card will be put through your door with details of where to collect your package from. Remember if a signature is required it will need to be signed by someone aged 18 or over.
Can you deliver to my workplace?
Yes, we can deliver to any UK address except PO boxes. Letterbox delivery may be available depending on the order and the package dimensions. If you chose signed for delivery, there should be someone over the age of 18 to sign for your package.
Supplements FAQ
Are supplements a substitute for a balanced diet or medical treatment?
No. Supplements are intended to supplement the diet and should not be presented as a replacement for a varied diet, professional medical advice, or prescribed treatment.
Who should speak to a healthcare professional before using supplements?
Our products are targeted towards people aged 16+. Customers who are pregnant, breastfeeding, taking medication, managing a medical condition, preparing for surgery, or buying supplements for children should be advised to consult a qualified healthcare professional before use.
Why do labels and ingredients sometimes differ by country?
Rules on permitted ingredients, vitamins and minerals, warnings, and labelling can vary by market. UK guidance and regional legislation make clear that food supplement businesses must follow compositional and labelling rules that apply in the relevant jurisdiction.
How should supplements be stored?
Supplements should normally be stored according to the pack instructions, commonly in a cool, dry place away from direct sunlight and out of reach of children. Customers should also avoid using products past the stated expiry date.
Skincare FAQ
Are your skincare products suitable for sensitive skin?
Suitability depends on the formula and the individual customer. Our products are generally suitable for sensitive skin however we advise users to read the ingredient list carefully and patch test first where appropriate, especially if they have sensitive or reactive skin.
Can I use several skincare products together?
Yes, our products are intended to be used together to achieve the full benefit.
Safety and ingredients
Where can I find the ingredient list?
The full ingredient list is shown on the product page and on the product packaging so customers can
review allergens, active ingredients, and usage instructions and make an informed decision-making
before purchase.
Do you test products for quality?
Our products carry complete SGS Testing Certification and Organic Certification as applicable.
What should I do if I have a reaction to a product?
Customers should stop using the product immediately and seek medical advice if symptoms are severe, persistent, or concerning.
Returns and customer support
Can I return opened supplements or skincare products?
We usually restrict returns of opened ingestible or personal care products unless the item is faulty, damaged, or incorrectly supplied.
What if my item arrives damaged or incorrect?
Customers should contact support promptly with their order number and clear photos of the issue so a replacement, refund, or investigation can be arranged according to the AR(C6)’s policy.
How do I make any enquiry, complaint or contact customer support?
We aim is to provide excellent products and services at all times. For product quality, safety or any other enquiries, Please write to us on customercare@arc6.world. You can find the same support email, contact form, and service hours on our website Contact Page.
Vegan
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hormone free
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Backed by science
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