Shipping and Returns Policy

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RM Group and Resources Limited - Shipping and Returns Policy

Effective date: July 2026

RM Group and Resources Limited trading as AR(C6) offers dietary health supplements and skincare products.

This Shipping and Returns Policy applies to orders of dietary health supplements and skincare products placed through the website operated by AR(C6). It should be read together with the Terms and Conditions of Sale and the Order Cancellation and Refunds Policy.

1. Delivery regions

AR(C6) may accept orders for delivery to the USA, UK, Europe, and other parts of North America, subject to product availability, local import rules, and any delivery restrictions shown at checkout. Some products may not be available in every country, state, province, or territory.

2. Processing times

Orders are usually processed within the time stated on the website or at checkout, excluding weekends, public holidays, and exceptional peak periods. Processing may take longer where payment verification, address confirmation, or regulatory review is required.

3. Delivery estimates

Estimated delivery windows are provided for convenience only and are not guaranteed unless expressly stated otherwise. Delays may occur due to customs clearance, carrier issues, weather, public holidays, remote delivery areas, stock issues, or events outside AR(C6)’s reasonable control.

4. Shipping charges and taxes

Shipping charges, delivery options, and any taxes collected at checkout will be shown before the order is completed. The customer remains responsible for customs duties, import taxes, brokerage fees, or similar charges not expressly included at checkout.

5. Delivery information

Customers must provide accurate delivery information and ensure that the delivery address can safely receive the order. AR(C6) is not responsible for failed delivery, loss, or delay caused by inaccurate address details or failure to collect the parcel where notice has been left.

6. Risk and title

Risk of loss or damage passes according to applicable law. For UK and EU consumers, risk usually passes on delivery to the customer or a person identified by the customer. Ownership of products will not pass until full payment has been received to the extent permitted by law.

7. Damaged, missing, or incorrect items

Customers should inspect the order promptly on arrival and report any missing, damaged, defective, or incorrect items within the period stated on the website or within a reasonable time. AR(C6) may request photographs, batch details, packaging information, or return of the affected item where needed to investigate and resolve the issue.

8. Returns eligibility

Return eligibility depends on the product type, the reason for return, product condition, and applicable consumer law. For health, hygiene, and safety reasons, opened, used, unsealed, perishable, personalised, or otherwise non-resalable items may be excluded from return unless faulty, incorrect, unsafe, or required by law.

9. Return procedure

Customers should follow the return instructions provided on the website or by customer support before sending products back. Unless the return is due to fault, error, or a legal right that places costs on the seller, the customer may be responsible for return shipping and for ensuring that the parcel is packaged and tracked appropriately.

10. Exchanges and replacements

Where available, AR(C6) may offer a replacement, exchange, store credit, or refund depending on stock levels, the reason for return, and applicable law. Nothing in this policy limits any mandatory statutory remedy.

11. Non-delivery and refused parcels

If a parcel is refused, unclaimed, or returned because of customer error, import non-compliance, or failure to pay local charges, AR(C6) may deduct return shipping, customs losses, handling fees, or non-recoverable charges from any refund where legally permitted.

12. Contact

Shipping and returns enquiries should be sent to:

Company Full Legal Name: RM Group and Resources Limited trading as AR(C6)
Registered Address: Unit A, 82 James Carter Road, Mildenhall, IP28 7DE, UK.
Email: customercare@arc6.world

Vegan * hormone free * Backed by science *